If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 14 days of purchase and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. It's that simple. You must have a return authorization code in order to return items.
Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties, and accessories or your return may be subject to a return handling charge. There is a minimum 30 % re-stocking fee for returns that are not in original condition.
to see detailed return handling charges. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
Our return policy is in place to ensure our customers don't get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Please Call: 213-908-5767
- to obtain a Return Authorization Number (RA#)
- Returns sent to us without a Return Authorization Number will not be accepted.
- Make a copy of your invoice for your records. Place the original invoice inside the box.
- Please do not write on the manufacturer's box.
- Please ship the package as soon as possible for the fastest processing time. The return will be processed within one to two business days of its receipt. Please allow an additional 5 to 7 business days to receive your credit.
Send your return to:
2845 W Olympic Blvd.
Los Angeles Ca 90006.